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 Excellent customer service from Poision Spyder 
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Joined: Wed Dec 08, 2010 6:29 pm
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Location: Elkins WV
Vehicle: 98 Jeep Wrangler Tj SE
Post Excellent customer service from Poision Spyder
I recently bought a pair of aluminum rear corners with 3" defender flares for my Tj. After getting them I found a crack in one of the flares after a coat of primer was put on.

I contacted PSC Sunday via email and recieved an answer early this morning.

They are sending me a new set of corners, at no cost, and told me to keep the others as spares.

That is GREAT customer service IMO. I have, and will continue, to buy parts for my Tj from them.

Just wanted to pass this along.

Image

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Mon Mar 14, 2016 12:57 pm
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King Rutt

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Post Re: Excellent customer service from Poision Spyder
So......  what ha gonna do with those spares?  :D

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Mon Mar 14, 2016 1:01 pm
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Location: Elkins WV
Vehicle: 98 Jeep Wrangler Tj SE
Post Re: Excellent customer service from Poision Spyder
They told me to keep them as spares or scrap them.

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Mon Mar 14, 2016 2:48 pm
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off-roader

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Post Re: Excellent customer service from Poision Spyder
do you really need spares? c'mon now lol


Mon Mar 14, 2016 8:28 pm
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King Rutt

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Post Re: Excellent customer service from Poision Spyder
Have you seen the scrap pile I call a Jeep?

I pay pretty decent scrap prices.  ;)

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06 TJ, rusted out frame, fenders, and tub. Rocking a 6" body lift.

Why am I such a prick? Everything is relative, you should meet some of my friends.


Mon Mar 14, 2016 9:10 pm
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Joined: Wed Dec 08, 2010 6:29 pm
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Location: Elkins WV
Vehicle: 98 Jeep Wrangler Tj SE
Post Re: Excellent customer service from Poision Spyder
No I really don't need spares but, it would be wrong to sell them off...


Kinda. ;)

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Tue Mar 15, 2016 7:09 pm
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OllllO

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Post Re: Excellent customer service from Poision Spyder
Do what you want with them. PSC is cutting their losses by not paying return shipping on a part they can't sell. They are already at a loss because a part slipped through their QC.

They probably figure they will find their way onto another Jeep which will be a benefit to them since that will be one more Jeep running around with a PSC product on it. Why throw them in a junk pile when you can put them to use for them by providing more advertising. Clean the cracked area up and have it welded.

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Sun Mar 27, 2016 10:45 am
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Joined: Wed Dec 08, 2010 6:29 pm
Posts: 1710
Location: Elkins WV
Vehicle: 98 Jeep Wrangler Tj SE
Post Re: Excellent customer service from Poision Spyder
I filled the crack full of paintable seam sealer and installed them. I've got the new set still in the box in my attic.....for a rainy day or some such.

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Sun Mar 27, 2016 12:51 pm
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King Rutt

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Post Re: Excellent customer service from Poision Spyder
Alright Eric, it's raining.  Come off them things.  Gimme a good price and I'll come get them out of your attic.  

You know darn well you need that space for holiday decorations.

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06 TJ, rusted out frame, fenders, and tub. Rocking a 6" body lift.

Why am I such a prick? Everything is relative, you should meet some of my friends.


Mon Mar 28, 2016 11:08 pm
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Joined: Wed Dec 08, 2010 6:29 pm
Posts: 1710
Location: Elkins WV
Vehicle: 98 Jeep Wrangler Tj SE
Post Re: Excellent customer service from Poision Spyder
Trade for a hardtop.....lol

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Tue Mar 29, 2016 6:34 pm
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