Excellent customer service from Poision Spyder

Anything concerning your jeep... Repairs, parts, etc
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EricsGreen98Tj
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Excellent customer service from Poision Spyder

Post by EricsGreen98Tj » Mon Mar 14, 2016 12:57 pm

I recently bought a pair of aluminum rear corners with 3" defender flares for my Tj. After getting them I found a crack in one of the flares after a coat of primer was put on.

I contacted PSC Sunday via email and recieved an answer early this morning.

They are sending me a new set of corners, at no cost, and told me to keep the others as spares.

That is GREAT customer service IMO. I have, and will continue, to buy parts for my Tj from them.

Just wanted to pass this along.

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CharlieHo
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Re: Excellent customer service from Poision Spyder

Post by CharlieHo » Mon Mar 14, 2016 1:01 pm

So...... what ha gonna do with those spares? :D
06 TJ, rusted out frame, fenders, and tub. Rocking a 6" body lift.

Why am I such a prick? Everything is relative, you should meet some of my friends.

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EricsGreen98Tj
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Re: Excellent customer service from Poision Spyder

Post by EricsGreen98Tj » Mon Mar 14, 2016 2:48 pm

They told me to keep them as spares or scrap them.
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notajeep
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Re: Excellent customer service from Poision Spyder

Post by notajeep » Mon Mar 14, 2016 8:28 pm

do you really need spares? c'mon now lol

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CharlieHo
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Re: Excellent customer service from Poision Spyder

Post by CharlieHo » Mon Mar 14, 2016 9:10 pm

Have you seen the scrap pile I call a Jeep?

I pay pretty decent scrap prices. ;)
06 TJ, rusted out frame, fenders, and tub. Rocking a 6" body lift.

Why am I such a prick? Everything is relative, you should meet some of my friends.

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EricsGreen98Tj
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Re: Excellent customer service from Poision Spyder

Post by EricsGreen98Tj » Tue Mar 15, 2016 7:09 pm

No I really don't need spares but, it would be wrong to sell them off...


Kinda. ;)
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SLADE
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Re: Excellent customer service from Poision Spyder

Post by SLADE » Sun Mar 27, 2016 10:45 am

Do what you want with them. PSC is cutting their losses by not paying return shipping on a part they can't sell. They are already at a loss because a part slipped through their QC.

They probably figure they will find their way onto another Jeep which will be a benefit to them since that will be one more Jeep running around with a PSC product on it. Why throw them in a junk pile when you can put them to use for them by providing more advertising. Clean the cracked area up and have it welded.
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EricsGreen98Tj
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Re: Excellent customer service from Poision Spyder

Post by EricsGreen98Tj » Sun Mar 27, 2016 12:51 pm

I filled the crack full of paintable seam sealer and installed them. I've got the new set still in the box in my attic.....for a rainy day or some such.
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CharlieHo
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Re: Excellent customer service from Poision Spyder

Post by CharlieHo » Mon Mar 28, 2016 11:08 pm

Alright Eric, it's raining. Come off them things. Gimme a good price and I'll come get them out of your attic.

You know darn well you need that space for holiday decorations.
06 TJ, rusted out frame, fenders, and tub. Rocking a 6" body lift.

Why am I such a prick? Everything is relative, you should meet some of my friends.

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EricsGreen98Tj
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Re: Excellent customer service from Poision Spyder

Post by EricsGreen98Tj » Tue Mar 29, 2016 6:34 pm

Trade for a hardtop.....lol
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